ISO 20000:2018 is the international standard for IT Service Management (ITSM), published by ISO (the International Organization for Standardization), and IEC (the International Electoral Commission). ISO 20000 had to be agreed upon by a most of member countries, which means it is accepted by a majority of countries globally.
It represents a consolidated set of management procedure which constitutes a service management system for the productive distribution of services to the business and its stakeholders.
The standard explains a set of management system processes designed to deliver more effective IT services (both to those within your organisation and your customers). ISO 20000 gives you the framework to help you manage your ITSM, while allowing you to prove your company follows best practice. With the standard requirements you will achieve best practice to improve your delivery of IT services.
ISO 20000 Certification is an activity of verifying the organization through planned and informed ISO audits to confirm that the organization complies with the standard requirement of ISO 20000.
ITSM ISO 20000 is IT Service Management System Standard that specifies ISO 20000 Certification requirements for the service provider to plan, establish, implement and maintain ISO 20000 Controls for an effective SMS Service Management System within an organization.ISO 20000 Controls are implemented through documented requirements of ISO 20000 Standard clauses by organizations requiring assurance that their service requirements are fulfilled.
For an Organization to obtain the ISO/IEC 20000 certification, it has to engage the services of a Certification Body. IAS is an ISO Certification Bodies in Singapore. IAS conducts auditing and providing ISO 9001 certification in Singapore and also for various standards in Singapore.
IAS is one of the highly performing as ISO Certification Bodies in Singapore. IAS conducts auditing and providing ISO 20000 certification in Singapore and also for various standards in Singapore. It also delivers ISO 20000 Internal Auditor Training, and ISO 20000 Awareness/Foundation Training in Singapore. All these certification and Training services by IAS for the country is managed from its office in Singapore and provides services including the Local cities of Singapore like Hougang, Tampines, Pasir Ris, .Yishun, Choa Chu Kang, Toa Payoh, Bukit Batok.
Certification Audit: If the company approves the ISO/IEC 20000 certification proposal, it then carries out the certification audit. This audit is basically composed of two phases:
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We understand the culture and nature of the local market and execute the Audit in an effective and reliable manner.
Customers won’t take kindly to downtime, slow performance and delayed requests, so you need to do all you can to keep things running as smoothly as possible.
To achieve a high quality of service in your organization. ISO 20000 implementation ensures the international IT service management (ITSM) standard, and describes the processes and functions that align IT with organizational goals.
By obtaining the certification, organisations can evaluate how effectively they deliver managed services, measure service levels and assess their performance. ISO 20000 IS linked with ITIL®, which is the the most common approach for IT service management, Organisations that implementing ISO 20000 standard can: